Terms & Conditions

Terms & Conditions last updated 18/03/16

The following are the terms and conditions for the sale of goods by us and replace any previous terms and conditions. Blind mice trades under the name of SXY.co.uk (our website). Blind Mice own SXY.co.uk. By accessing or using SXY.co.uk and by clicking to indicate you have read and agreed these terms when ordering, you agree to be legally bound by these terms and conditions as they may be modified and posted on our website from time to time. The Company intends to rely upon these Terms. If you want to change them, please make sure you ask for any changes to be put in writing.

The terms and conditions stated in this policy apply to any order placed on the SXY.co.uk website. The terms and conditions will be an online contractual agreement between “blind mice” trading as SXY.co.uk and any product or service you purchase from us.  

This page, together with our delivery & returns policy and our privacy policy will give you all the information required about the legal terms and conditions to purchase any products from the SXY.co.uk website.

We, SXY.co.uk, are owned by the registered partnership “blind mice” and our registered office is based at Balderton Hall, Balderton, Nottinghamshire, NG24 3JR.

Please read these terms and conditions carefully before purchasing any products from the SXY.co.uk website.

*Please note that before purchasing any items from the SXY.co.uk website you will be asked to agree to our terms and conditions.

*These terms and conditions are amended when required by SXY.co.uk and we require all SXY.co.uk customers to read the terms and conditions on every website purchase.

 

Age Restrictions 

All customers purchasing any products from the SXY.co.uk website must be aged 18 years old or over. If for any reason SXY.co.uk are lead to believe you are not of age, SXY.co.uk reserve the right to cancel any order purchased through the website.

 

Data Protection

SXY.co.uk will not pass any of your personal information on to any third party company without any prior consent from you. SXY.co.uk will only use any personal information supplied from you in accordance with our Privacy Policy. When placing any orders through our website, by agreeing to our “terms & conditions policy”, you are hereby consenting to allow SXY.co.uk to share your name(s) and email address with our feedback service company called “Feefo Ltd”. “Feefo Ltd” will be allowed to send you a single email inviting you to leave feedback or review any products or customer services provided by SXY.co.uk

 

SXY.co.uk Copyright

Any content, images or text within the SXY.co.uk website may not be copied, posted, broadcasted, republished or transmitted in any way other than your own personal use. The material, content, images or text within the SXY.co.uk must not be used for any commercial use.

  

Cancellation Policy

Under the Consumer Protection (Distance Selling) Regulations 2000 any customer purchasing items has the right to cancel their order within fourteen (14) working days. At SXY we have extended this policy to allow for up to 30 days from the date of purchase to request an order cancellation.

If, for any reason, you decide to cancel your online order, you may contact us by email at returns@sxy.co.uk .

 

When returning any unwanted goods or products provided by SXY.co.uk, the products must meet the following criteria, as stated below:

 

  • The item(s) must be returned in the original packaging
  • Any items purchased from the SXY.co.uk website must be unused unless faulty.
  • Products must be undamaged and in the original state when shipped to the customer

 

 

Any seals or packaging broken on any items or products purchased from the SXY.co.uk will not meet the returns criteria made by SXY.co.uk and therefore will not be entitled to a full refund.

If, for any reason, your item is faulty or damaged when you receive the item or product, please feel free to contact us on returns@sxy.co.uk and we will be more than happy to ship a new product free of charge.

*Please note any items that identified by the customer for being faulty or damaged when received will need to be sent back to SXY.co.uk. Posting and Packing advice will be given upon contact with a member of our customer service team.

 

Returns

Processing a refund

All returns requested by you will be refunded within thirty (30) working days of SXY.co.uk receiving any unwanted goods or products.

Refunding any delivery charges

Unfortunately we are unable to refund any delivery charges on items returned to us unless the items are found to be faulty or not as described when purchased. The item/s must be returned to SXY.co.uk within thirty (30) days of purchase.

  

SXY Codes, Vouchers and Offers

SXY.co.uk reserve the right to decline any vouchers codes, special offers or online offers at anytime. If SXY.co.uk deem it necessary to remove any codes, you will be notified and offered a full refund as a result of this.

 

Third Parties

SXY.co.uk are not responsible for any content or images used by any third party websites or companies that may link to the SXY.co.uk website. Third parties are not, under any circumstances, allowed to use any content, information or images from the SXY.co.uk elsewhere commercially. The content, information and images on the website can only be used for personal use.

  

Disclaimer

SXY.co.uk provides an ‘as is’ website to all of it customers, and will not be responsible for any interruptions or errors provided to customers whilst using the SXY.co.uk. SXY.co.uk will also NOT be responsible for any defects on the site, neither any bugs, viruses or corruptions the website may cause.

SXY.co.uk does not take any responsibility for the images, content and text used on the SXY.co.uk website and assume that all customers shopping online at SXY.co.uk are of age as per the “age restriction” section of the “terms and conditions” policy.

  

Any Feedback 

Any feedback provided from you regarding any of our products, items or services provided by SXY.co.uk will be absolute content owned by us. SXY.co.uk reserve the right to publish any feedback given from yourself on our website, marketing material or any other material we may require. 

If for any reason you would like your feedback to be removed from our website or marketing materials, please contact us on sales@sxy.co.uk and we will be happy to assist you.

 

 

SXY.co.uk website

In the event of any customer purchasing items from the SXY.co.uk website we will not be liable for any of the following points:

 

  1. For any losses that were not foreseeable by any party when the contract was made as the time of checkout.
  2. Death or any personal injury caused by our negligence or use of any products purchased from the SXY.co.uk website.
  3. Any fraudulent misinterpretation or fraud acts
  4. For any businesses losses/ and loss to non consumers

 

By agreeing to our “terms and conditions”, you agree to use the site only for any lawful purposes and does not infringe any rights or restrict the use and enjoyment of this site by any third party.

 

 Jurisdiction

These terms and conditions are governed by the laws of England and Wales. SXY.co.uk reserve the right to amend these terms and conditions from time to time and advise that you read the terms and conditions every time you purchase any items or products from the SXY.co.uk website.

If for any reason we experience any events outside of our control which provides a failure to perform or causes a delay in our website or customer service performance, we will: 

  1. Contact you as soon as possible to make them aware; and
  2. We will discuss any refunds, re-deliveries or other options as per this inconvenience.

 

By agreeing to these terms and conditions, you are entering into a contractual agreement between SXY.co.uk and yourself. These terms and conditions do not under any circumstances affect your own personal statutory rights at any time.